FAQ
Below you can find answers to the most frequently asked questions about the Laufenn365 Damage Guarantee campaign.
- All
- General Information
- Eligibility and Participation
- Registration and Application
- Damage and Compensation
- Evaluation and Payment
The LAUFENN365 DAMAGE GUARANTEE is an additional damage guarantee provided for eligible new Laufenn truck and bus tyres.
It provides financial protection against accidental and irreparable damage that renders the tyre unusable and unsuitable for further driving, subject to the Campaign Terms and Conditions.
The guarantee is valid for one year from the invoice date.
It provides financial protection against accidental and irreparable damage that renders the tyre unusable and unsuitable for further driving, subject to the Campaign Terms and Conditions.
The guarantee is valid for one year from the invoice date.
The Campaign is available to transport companies based in the Slovak Republic that purchase eligible new Laufenn truck and bus tyres from an official dealer partner of Hankook Tire Česká republika s.r.o. in Slovakia.
The eligible purchase must be made between 01 January 2026 and 31 December 2026.
The eligible purchase must be made between 01 January 2026 and 31 December 2026.
The guarantee applies to:
• New Laufenn truck and bus tyres,
• With a rim size of 17.5” or above,
• Purchased from an official dealer partner of Hankook Tire Česká republika s.r.o. in Slovakia during the Campaign period.
Regrooved or retreaded tyres are not eligible.
• New Laufenn truck and bus tyres,
• With a rim size of 17.5” or above,
• Purchased from an official dealer partner of Hankook Tire Česká republika s.r.o. in Slovakia during the Campaign period.
Regrooved or retreaded tyres are not eligible.
To activate the guarantee, you must register your purchase invoice at www.laufenn365.com within 15 business days from the invoice date.
During registration, you must provide the requested personal/company and contact information, select the relevant country, enter the invoice number, upload a clear and legible copy of the purchase invoice, and accept the Campaign Terms and Conditions and GDPR information.
Registration must be completed before any damage to the tyre occurs.
During registration, you must provide the requested personal/company and contact information, select the relevant country, enter the invoice number, upload a clear and legible copy of the purchase invoice, and accept the Campaign Terms and Conditions and GDPR information.
Registration must be completed before any damage to the tyre occurs.
Only a valid purchase invoice showing the purchased Laufenn tyres will be accepted as proof of purchase.
The invoice must be dated between 01 January 2026 and 31 December 2026.
Delivery notes or other documents submitted instead of the tyre supplier's purchase invoice will not be accepted as valid proof of purchase.
The invoice must be dated between 01 January 2026 and 31 December 2026.
Delivery notes or other documents submitted instead of the tyre supplier's purchase invoice will not be accepted as valid proof of purchase.
Subject to the Campaign Terms and Conditions, the LAUFENN365 DAMAGE GUARANTEE covers accidental and irreparable damage caused by:
• Punctures,
• Penetrations.
The damaged tyre must be determined to be technically beyond repair following technical assessment.
• Punctures,
• Penetrations.
The damaged tyre must be determined to be technically beyond repair following technical assessment.
The guarantee does not cover, among other exclusions:
• Mounting, dismounting or balancing costs,
• Damage caused by fire or hydrocarbons,
• Damage caused by incorrect installation or improper/inappropriate use,
• Noise, vibration, wear, handling or drivability-related issues,
• Theft or attempted theft,
• Damage resulting from a road traffic accident,
• Damage caused by vandalism,
• Damage caused by natural events or natural disasters,
• Damage to the vehicle or third parties,
• Tyres with a remaining tread depth below 2 mm,
• Regrooved or retreaded tyres,
• Tyres with a removed or illegible serial number, DOT number or barcode number,
• Cases where the tyre has disappeared or been destroyed.
For the complete list of exclusions, please refer to the Campaign Terms and Conditions.
• Mounting, dismounting or balancing costs,
• Damage caused by fire or hydrocarbons,
• Damage caused by incorrect installation or improper/inappropriate use,
• Noise, vibration, wear, handling or drivability-related issues,
• Theft or attempted theft,
• Damage resulting from a road traffic accident,
• Damage caused by vandalism,
• Damage caused by natural events or natural disasters,
• Damage to the vehicle or third parties,
• Tyres with a remaining tread depth below 2 mm,
• Regrooved or retreaded tyres,
• Tyres with a removed or illegible serial number, DOT number or barcode number,
• Cases where the tyre has disappeared or been destroyed.
For the complete list of exclusions, please refer to the Campaign Terms and Conditions.
A damage claim can only be submitted after the damage has occurred.
The claim must be submitted through the Damage Claim Form available at:
www.laufenn365.com/damage-guarantee
You will be asked to provide:
• Country,
• Invoice number,
• E-mail address,
• Serial number of the damaged tyre,
• Size of the damaged tyre,
• Pattern/name of the damaged tyre.
You must also upload:
• A photograph of the DOT area,
• A photograph of the sidewall showing the tyre size and pattern,
• A photograph of the external damage,
• A photograph of the internal damage.
You must also read and accept the Campaign Terms and Conditions and GDPR information when submitting the claim.
A damage claim cannot be accepted if the purchase invoice was not previously registered.
The claim must be submitted through the Damage Claim Form available at:
www.laufenn365.com/damage-guarantee
You will be asked to provide:
• Country,
• Invoice number,
• E-mail address,
• Serial number of the damaged tyre,
• Size of the damaged tyre,
• Pattern/name of the damaged tyre.
You must also upload:
• A photograph of the DOT area,
• A photograph of the sidewall showing the tyre size and pattern,
• A photograph of the external damage,
• A photograph of the internal damage.
You must also read and accept the Campaign Terms and Conditions and GDPR information when submitting the claim.
A damage claim cannot be accepted if the purchase invoice was not previously registered.
A registered damage claim will be reviewed and validated within 15 business days.
The customer will be informed of the evaluation status by e-mail.
Hankook Tire Česká republika s.r.o. reserves the right to physically inspect the damaged tyre within one month of the claim being properly reported and registered.
The customer will be informed of the evaluation status by e-mail.
Hankook Tire Česká republika s.r.o. reserves the right to physically inspect the damaged tyre within one month of the claim being properly reported and registered.
If the tyre is determined to be technically beyond repair following assessment, compensation is calculated based on the original invoiced purchase price of the damaged tyre, excluding VAT and service costs.
The applicable compensation rate depends on the period between the purchase date shown on the invoice and the date on which the damage claim is submitted:
Time Period / Compensation Rate
01–30 days / 100%
31–120 days / 80%
121–180 days / 60%
181–270 days / 40%
271–365 days / 20%
The applicable compensation rate depends on the period between the purchase date shown on the invoice and the date on which the damage claim is submitted:
Time Period / Compensation Rate
01–30 days / 100%
31–120 days / 80%
121–180 days / 60%
181–270 days / 40%
271–365 days / 20%
No.
The compensation is calculated based on the original invoiced purchase price of the tyre excluding VAT and service costs.
Mounting, dismounting, balancing and other service costs are not included in the compensation calculation.
The compensation is calculated based on the original invoiced purchase price of the tyre excluding VAT and service costs.
Mounting, dismounting, balancing and other service costs are not included in the compensation calculation.
Once the assessment has been completed, you will be informed by e-mail.
If your claim is approved, the e-mail will include:
• Confirmation that the claim has been approved,
• A summary of the approved compensation amount,
• Information on the next steps required to process the payment.
If your claim is approved, the e-mail will include:
• Confirmation that the claim has been approved,
• A summary of the approved compensation amount,
• Information on the next steps required to process the payment.
Payments for approved claims are processed through the official dealer partner of Hankook Tire Česká republika s.r.o. from whom the relevant tyre was purchased.
To process the payment, the customer must issue an invoice for the exact approved compensation amount to the relevant official dealer partner.
The dealer partner will subsequently invoice the same amount to Hankook Tire Česká republika s.r.o.
To process the payment, the customer must issue an invoice for the exact approved compensation amount to the relevant official dealer partner.
The dealer partner will subsequently invoice the same amount to Hankook Tire Česká republika s.r.o.
For a valid and approved damage claim, payment will be made to the eligible customer (end user) within 30–60 days following approval of the claim and receipt of the required invoice.
No.
The purchase invoice must have been registered at www.laufenn365.com within 15 business days from the invoice date and before the damage occurred.
Claims submitted without a previously registered invoice will not be accepted.
The purchase invoice must have been registered at www.laufenn365.com within 15 business days from the invoice date and before the damage occurred.
Claims submitted without a previously registered invoice will not be accepted.
The LAUFENN365 DAMAGE GUARANTEE is valid for one year from the invoice date, provided that the purchase invoice was properly registered within the required registration period and before the damage occurred.
For questions regarding the LAUFENN365 DAMAGE GUARANTEE, please contact:
laufenn365@bigapplemf.com
For full eligibility requirements, exclusions and Campaign rules, please refer to the applicable Campaign Terms and Conditions.
laufenn365@bigapplemf.com
For full eligibility requirements, exclusions and Campaign rules, please refer to the applicable Campaign Terms and Conditions.
Still have questions?
You can reach us at the e-mail address below.