FAQ
Below you can find answers to the most frequently asked questions about the Laufenn365 Damage Guarantee campaign.
- All
- General Information
- Eligibility and Participation
- Registration and Application
- Damage and Compensation
- Evaluation and Payment
- Invoice and Verification
The LAUFENN365 DAMAGE GUARANTEE provides additional protection for eligible Laufenn tyres against accidental damage that renders the tyre unusable.
The guarantee is valid for one year from the invoice date, subject to the Campaign Terms and Conditions.
The guarantee is valid for one year from the invoice date, subject to the Campaign Terms and Conditions.
The Campaign is available to fleet customers residing in the United Kingdom who purchase eligible Laufenn tyres from official Laufenn Dealer Partners (HTM) in the UK during the Campaign period.
The guarantee applies to eligible new Laufenn tyres with rim sizes of 17.5” and above purchased from official Laufenn Dealer Partners (HTM) in the United Kingdom.
Eligible tyres must be purchased between 01 January 2026 and 31 December 2026.
The guarantee for each successfully registered purchase remains valid for one year from the invoice date.
The guarantee for each successfully registered purchase remains valid for one year from the invoice date.
You must register your purchase at www.laufenn365.com and upload your purchase invoice within 15 business days from the invoice date.
Your registration must be completed before any damage occurs.
Your registration must be completed before any damage occurs.
You need a clear and legible purchase invoice showing your eligible Laufenn tyre purchase.
Delivery notes or documents other than the tyre supplier’s purchase invoice are not accepted as proof of purchase.
Delivery notes or documents other than the tyre supplier’s purchase invoice are not accepted as proof of purchase.
No. Your invoice must be registered before the damage occurs.
Claims submitted for tyres that were not registered before the damage occurred will not be accepted.
Claims submitted for tyres that were not registered before the damage occurred will not be accepted.
The LAUFENN365 DAMAGE GUARANTEE is valid for one year from the invoice date.
The guarantee covers accidental damage that makes the tyre unsuitable for driving and technically beyond repair, including:
• Punctures
• Cuts
• Punctures
• Cuts
The guarantee does not cover certain situations, including:
• Normal wear,
• Incorrect installation or improper use,
• Fire or hydrocarbon damage,
• Theft or attempted theft,
• Vandalism,
• Road traffic accidents,
• Natural disasters,
• Mounting, dismounting and balancing costs,
• Damage to the vehicle or third parties,
• Regrooved tyres.
Please refer to the Campaign Terms and Conditions for the complete list of exclusions.
• Normal wear,
• Incorrect installation or improper use,
• Fire or hydrocarbon damage,
• Theft or attempted theft,
• Vandalism,
• Road traffic accidents,
• Natural disasters,
• Mounting, dismounting and balancing costs,
• Damage to the vehicle or third parties,
• Regrooved tyres.
Please refer to the Campaign Terms and Conditions for the complete list of exclusions.
After the damage occurs, submit a damage claim through the Damage Claim Form at:
www.laufenn365.com/damage-guarantee
You will need to provide the requested tyre and invoice information and upload photographs showing the damaged tyre.
www.laufenn365.com/damage-guarantee
You will need to provide the requested tyre and invoice information and upload photographs showing the damaged tyre.
You will be asked to provide photographs showing
:
• The DOT area,
• Tyre size and pattern on the sidewall,
• The external damage,
• The internal damage.
Please make sure all photographs are clear and the relevant information is readable.
:
• The DOT area,
• Tyre size and pattern on the sidewall,
• The external damage,
• The internal damage.
Please make sure all photographs are clear and the relevant information is readable.
No. A damage claim can only be considered if the relevant purchase invoice was registered within the required period and before the damage occurred.
Submitted damage claims will normally be examined and validated within 15 days.
You will be informed of the evaluation status by e-mail.
You will be informed of the evaluation status by e-mail.
No. The tyre must first meet the Campaign eligibility requirements and must not fall within any of the exclusions.
Following technical assessment, the tyre must also be determined to be technically beyond repair in order to qualify for compensation.
Following technical assessment, the tyre must also be determined to be technically beyond repair in order to qualify for compensation.
Compensation is calculated based on the purchase invoice value of the damaged tyre, excluding tax and tyre fitting costs.
The applicable compensation percentage depends on the period between the purchase date and the submission of the damage claim:
Time Period / Compensation
01–30 days / 100%
31–120 days / 80%
121–180 days / 60%
181–270 days / 40%
271–365 days/ 20%
The applicable compensation percentage depends on the period between the purchase date and the submission of the damage claim:
Time Period / Compensation
01–30 days / 100%
31–120 days / 80%
121–180 days / 60%
181–270 days / 40%
271–365 days/ 20%
No. Mounting, dismounting and balancing costs are not covered by the LAUFENN365 Damage Guarantee.
Yes. Hankook reserves the right to inspect the damaged tyre within one month of receiving the claim request.
For this reason, the damaged tyre should remain available for inspection while the claim is being evaluated.
For this reason, the damaged tyre should remain available for inspection while the claim is being evaluated.
You will receive an e-mail notification regarding the status of your claim.
If your claim is approved, the e-mail will include information about the compensation amount and the next steps required to process the payment.
If your claim is approved, the e-mail will include information about the compensation amount and the next steps required to process the payment.
For an approved claim, you will be asked to complete a payment information form containing:
• Full company name,
• Company address,
• Bank name,
• SWIFT code,
• IBAN.
You will also be required to provide the requested invoice addressed to the campaign management agency.
• Full company name,
• Company address,
• Bank name,
• SWIFT code,
• IBAN.
You will also be required to provide the requested invoice addressed to the campaign management agency.
For a valid and approved damage claim, payment will be made to the eligible beneficiary/end user within 30–60 daysafter the required payment documentation has been completed and submitted.
For questions regarding the LAUFENN365 DAMAGE GUARANTEE, please contact:
laufenn365@bigapplemf.com
laufenn365@bigapplemf.com
Still have questions?
You can reach us at the e-mail address below.